Shipping & Delivery Policy

1. Overview

Feastigo provides hyper-local food delivery services in the Nellore and Buchi Reddy Palem area. We are committed to delivering your food fresh, hot, and as quickly as possible. This policy outlines the details of our delivery services.

2. Service Area

We currently deliver to locations within the Nellore and Buchi Reddy Palem local area. Our serviceable areas include:

We are constantly expanding. If your area is not listed, you can request delivery by contacting us.

3. Delivery Timelines

Actual delivery times may vary depending on:

• Order complexity and restaurant preparation time
• Distance between the restaurant and your delivery address
• Weather conditions and traffic
• Peak hours and high-demand periods
• Special events or festivals

Estimated delivery time is displayed at checkout and updated in real-time via order tracking.

4. Delivery Charges

Delivery charges may vary based on the following factors:

• Distance between the restaurant and delivery location
• Order value (free delivery may apply above certain order amounts)
• Peak-hour surcharges during high-demand periods
• Promotional offers and discounts

All applicable delivery charges are clearly displayed at checkout before you place your order. There are no hidden charges.

5. Order Tracking

Once your order is confirmed, you can track its status in real-time through our app. You will receive updates at each stage:

6. Delivery Instructions

You can add special delivery instructions at checkout, such as:

• Specific landmarks to help the delivery partner locate your address
• Preferred drop-off point (gate, door, reception, etc.)
• Contactless delivery preferences
• Any special handling requests

7. Failed Deliveries

A delivery may fail if:

• The delivery address provided is incorrect or incomplete
• The customer is unreachable by phone after multiple attempts
• No one is available to receive the order at the delivery location
• Access to the delivery location is restricted

In case of a failed delivery due to customer-related reasons, the order may not be eligible for a refund. Please refer to our Refund & Cancellation Policy for details.

8. No Shipping of Physical Goods

Feastigo is a food delivery service and does not ship physical goods via postal or courier services. All deliveries are made by our delivery partners directly from the restaurant to your doorstep within the local service area.

9. Contact Us

For delivery-related queries, concerns, or issues, please reach out: